Requested payment but haven't received - Verse One Distribution

Requested payment but haven’t received

Expect your payment to arrive 3-5 business days after your request (excluding any time that we have to mail you a check). Why is this? Read below to understand.

Requesting a payment through our system creates an invoice which then alerts our accounting department to make a payment but, we still need to validate and send out payments manually to ensure correctness.

If a royalty report is posted on a Thursday or Friday, the payment may not go out until the next day, Saturday, Sunday, and/or the following week so please be patient.

We did receive your payment request and will send out your payment as quickly as our accounting team and systems can validate and send.

Validation Entails:

Processing the payment in the order it was received in
Verifying your tax details are correct
Ensuring that your account details match up to your tax details
Doing a final audit of your royalties

In addition, we will further verify if we have tax details on file prior to sending out a payment and thus, may reach out. Please ensure you check your junk or spam folders.

Further, if you requested payment and you haven’t received it for more than 5 days, please feel free to create a ticket so we can identify the issue immediately.

Lastly, note that on Saturdays and Sundays we are closed and no payments are being sent.

Was it helpful?

Related to this topic

Check: We do not charge any fees for checks delivered to the USA. Checks are only to be written for USA based clients. Bank Transfer (or Wire Transfer): We deduct $45 for bank transfer fees. We deduct from the payment we are sending not the next quarterly report. Chase Quickpay / Zelle: For those that […]

Expect your payment to arrive 3-5 business days after your request (excluding any time that we have to mail you a check). Why is this? Read below to understand. Requesting a payment through our system creates an invoice which then alerts our accounting department to make a payment but, we still need to validate and […]

Our preferred currency is US Dollars unless you specify a different currency. PayPal is our preferred method of payment specifically, but if you have a preference to receive any payment from any recipient in your local currency, they will automatically change our US Dollars payment to go towards your local currency. Likewise, for Wire Transfers, […]

The following payment options are available: Check: We do not charge any fees for checks delivered to the USA. Checks are only to be written for USA based clients. Bank Transfer (or Wire Transfer): We deduct $45 for bank transfer fees. We deduct from the payment we are sending not the next quarterly report. […]

When you get paid from us and are foreign (outside USA), your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items (Note: the money may not be released until later in the day). According to Pay Pal, your payments may be […]

Do you still have any questions?

Nous Contacter