How Can We Help?
Can’t find my music on iTunes, Spotify, and other DSPs
There might be a few reasons you Can’t find my music on iTunes, Spotify, and other DSPs.
Not enough lead time provided
We generally approve all releases within 24-48 business hours, not including holidays or weekends, and then it can take up to 24 hours to batch and deliver. Once delivered it can take up to 10 days for the individual DSP to process the content, which is out of our control. For this reason we recommend you always submit 18 days ahead of the release date to avoid any issues.
Some partners have a curating team that reviews all content submitted to them which may delay the release live date. Pandora is the largest partner that has a curating team. For more information about getting onto Pandora click here.
If you are a record label you’ll notice some partners don’t have search criteria for record labels. So if you are typing in your LABEL NAME in iTunes searches it will not find anything for example. We recommend you search in this format:
“Artist Name Track Name”
On Spotify there is a way to search for labels. Simply open the program and type in:
Beatport updates their system every 6 hours throughout the day and can sometimes take until the late afternoon / evening to post as they don’t do a single daily dump like other retailers.