How can I do a takedown?
To complete the takedown of a release the following steps shall be followed:
- Go to the release from the user’s account.
- Go to tab « 6. Distribution ».
- If you want to take down the release from all channels: Select « Takedown from all channels ». / If you want to take down the release from one (or more) channels: Search for the specific channel in the list and select the option « Takedown » that is shown next to its name.
- Continue with the payment (if required).
WARNING: The releases must maintain the original information (cover image, audios, codes, artists, etc.) so that the takedown can be successfully completed. Otherwise, the takedown could show up processing issues.
This process can take from 2 to 10 working days to be concluded in all channels. If after this deadline the content is still published, please contact the Support department to seek for assistance (firstname.lastname@example.org).
Was it helpful?
Related to this topic
This means that there may be a problem with the release and we can not approve it until we hear from you in regards to the issue stated in the « On Hold » status. In addition, if we suspect anything wrong with the release from a proof ownership standpoint, we may put the release on hold […]Read more
Once a release has been delivered to retailers only metadata changes can be made. Only updates for errors like release or track names, artist names, cover art changes and release dates. To make cover art/audio asset changes to your release, you will you will have to issue a take down your current release and […]Read more
Sometimes, there may be errors when music has been submitted to DSPs. These errors be anything from incorrect artist names, genres and/or release names. It could even occur that the DSPs themselves make these errors or change details on releases. Often times, many of these errors can be corrected. If your release has errors, contact […]Read more
To complete the takedown of a release the following steps shall be followed: Go to the release from the user’s account. Go to tab « 6. Distribution ». If you want to take down the release from all channels: Select « Takedown from all channels ». / If you want to take down the release from one (or more) channels: Search for the […]Read more
reasons that are not always the same, but it can be fixed and we ask you for patience and understanding when issues such as this do occur. If this occurs please send over a ticket to our help desk and we’ll work to address the issue.Read more